Shipping policy

1. Order Processing Times

  • Orders are typically processed within 1–3 business days.
  • During holidays or high-volume periods, processing times may be slightly longer.

2. Shipping Methods & Rates

We offer a variety of shipping options at checkout. Rates and delivery estimates are automatically calculated based on:

  • Order weight
  • Delivery address
  • Shipping method selected

3. Shipping of Perishable Items

We do our best to ensure your order arrives in excellent condition. However, please note the following:

Chocolate & Heat-Sensitive Products

  • Chocolate and other melt-prone items may soften or melt during transit, especially in warm climates.
  • We are not responsible for chocolate that melts during shipping, even with expedited services.

Frozen & Refrigerated Products

  • Frozen items are packed with insulation and ice packs, but ice packs may partially or fully melt during transit.
  • Delays caused by the carrier, weather, or incorrect addresses may result in items thawing.
  • We cannot offer refunds or replacements for frozen products that arrive thawed or no longer fully frozen due to carrier delays or conditions outside our control.

4. Warm-Weather Shipping Recommendations

To help protect your perishable goods:

  • Choose expedited shipping when ordering chocolate or frozen items.
  • Bring packages indoors as soon as they are delivered.
  • Track your package and avoid letting it sit outside.

5. Incorrect or Undeliverable Addresses

Please double-check your shipping address during checkout.

  • Orders returned to us due to incorrect or incomplete addresses may incur additional reshipping fees.
  • Original shipping charges are non-refundable.

6. Lost, Stolen, or Damaged Packages

Once a package is marked as delivered by the carrier, it is considered delivered.

  • We are not responsible for packages lost or stolen after delivery.
  • If an item arrives damaged, please contact us within 48 hours with photos, and we’ll assist with a claim through the carrier if eligible.

7. Processing & Delivery During Holidays

Holiday periods may experience extended carrier delays. We recommend ordering early to ensure timely arrival.

8. Local Pickup

Local pickup is available at our Pompano Beach store:

  • You’ll receive a notification when your order is ready.
  • Orders must be picked up within the timeframe stated in the pickup email.

9. Contact Us

If you have questions about shipping or need help with an order, you can reach us at: